System Administration & Service Reliability
Reduce risk and stay confident in every transaction. Resource Data keeps your systems secure, compliant, and reliable so you can focus on growth.
Expertise
Reliable Platforms for Real-World Demands.
Modern platforms carry both revenue and reputation every minute of every day. Reliability should be intentional, not accidental. We help you turn your stack and operating practices into a reliable system that leaders understand and engineers trust, grounded in constraints rather than wishful thinking. Explore how we shape the foundations beneath critical services so they can support change while maintaining control and confidence in day-to-day operations.
Server & OS Administration
Keep your critical applications fast, available, and defensible under real-world conditions. We design resilient, high-performing platforms on standardized, hardened builds that behave predictably at scale and recover cleanly from failure. Each environment is validated through realistic performance testing and documented with clear operational guidance. The result is services that meet their SLOs while giving teams repeatable configurations, practical runbooks, and the confidence to operate, scale, and demonstrate control without surprises.
Patch, Configuration & Compliance Automation
Reduce compliance risk and simplify audits with automated patching and configuration.
We design and implement policy-as-code, deployment rings, and pipelines using your existing management tools—all aligned to CIS and NIST standards. You receive hardened baselines, dashboards, and runbooks, so teams spot drift and remediate quickly. The result: clear evidence of control health for security and regulators, and more time for your teams to focus on business priorities.
Observability & Event Management
Speed incident response with real-time observability. We design standards and architectures for logs, metrics, traces, and events—using platforms like Datadog, Dynatrace, and Prometheus. You receive instrumentation patterns, SLO models, and dashboards integrated with ITSM and security workflows. Teams spot issues sooner, understand impact faster, and resolve problems before customers are affected.
Reliability Engineering
Increase uptime and reduce surprises with reliability engineering. We embed SRE principles—SLIs, SLOs, error budgets, and automation—into your platforms to align reliability with business risk. You receive reliability roadmaps, capacity models, and pragmatic runbooks, all integrated with ITSM and change governance. The result: safer releases, measurable SLO reporting, and clear tradeoffs between reliability, performance, security, and cost.
Resilience & Performance Engineering
Ensure your critical applications stay fast and available—even under stress or failure. We design resilience and performance patterns using high availability, load balancing, caching, and capacity modeling, paired with disciplined performance testing for real user journeys. You receive target SLOs, robust scaling and failover designs, and actionable playbooks that help your teams prevent regressions, absorb spikes, and prove your services meet required response times.
Our Clients
Hundreds of clients. Thousands of projects.
I trust the Resource Data team wholeheartedly with all of the visions that we have and things we want to do in the future. I know that they will find a way to make it work.
~ Gretchen Clarkson, Business Analyst, Epic Charter Schools
Electric Utility Company
Building a unified IT environment for utility operations
A major Alaska utility acquired another regional provider, requiring a complex merger of IT systems, staff, and processes. The transition had to protect business continuity and avoid any disruption to customer service.
Resource Data led a coordinated integration program across multiple IT workstreams. Efforts included network redesign, datacenter and application migrations, mobile and desktop deployments, and consolidation of wireless systems. Disaster recovery processes were also established to improve resilience.
Ongoing support has included infrastructure upgrades, ERP transitions, application integrations, and business process improvements. The unified, modernized environment expands the utility’s capabilities while maintaining reliable service for customers.
A State Fisheries Corporation
High-performance system accelerates salmon research
A state fisheries laboratory monitoring salmon populations faced slow data processing that delayed time-sensitive research. Genetic sequencing runs could take more than six hours, limiting staff capacity and pushing some large genome analysis work to outside providers. With climate change and hatchery practices affecting salmon stocks, faster and more reliable in-house processing was essential for fisheries management.
Resource Data partnered with the lab to assess needs, define business and technical requirements, and design a high-performance computing system. Work included workflow reviews, staff interviews, and vendor evaluations to ensure the solution balanced speed, scalability, and long-term support.
The new system significantly reduced processing time, supports multiple concurrent jobs, and enables larger genome datasets to be analyzed in-house. Researchers now have quicker access to results, strengthening the lab’s ability to support sustainable salmon management statewide.
A Major Oil & Gas Company
Enterprise Systems Modernization Delivers Reliable, Scalable Support
An international oil and gas company expanding on Alaska’s North Slope needed to modernize systems supporting enterprise geospatial and operational work. Its legacy, file-based approach could not scale reliably, making a cloud foundation necessary for current and future demand
A high-availability architecture was designed in Amazon Web Services with redundancy built in. Resource Data integrated authentication using Windows Active Directory, Azure identity federation, and multi-factor authentication, and implemented CloudWatch monitoring and alerting to improve operational reliability.
Resource Data also provided training and administrator materials, plus a Quality Assurance and Quality Control Plan for ongoing support. The client continues to rely on maintenance across AWS, ArcGIS Enterprise, SQL Server applications, and related infrastructure to keep operations reliable and scalable.
Federal Fisheries Management Program
Protecting Fisheries Data with a Stronger Cloud Foundation
A fisheries management program serving federal, state, and international partners needed to move its fisheries tracking system from aging Oracle servers to Azure. The migration also required a security program strong enough to meet strict federal requirements.
The new environment was designed and provisioned with virtual networks, hardened servers, firewalls, and a SIEM integrated with threat intelligence feeds. Resource Data led the work to align with federal security standards and built a complete security framework, including a system security plan, more than a dozen policies, and a plan of actions and milestones.
With regular security drills, penetration testing, and ongoing monitoring, the program gained stronger governance and resilience to protect critical fisheries data. The cloud platform improved compliance, reduced risk, and created a sustainable foundation for long-term operations.
State Maritime Non-profit
A Network Reset for Dependable Vessel Tracking
A statewide maritime non-profit operating more than 180 tracking sites and 30 vessels depends on its network for vessel telemetry and emergency communications. The system often underperformed, with unreliable data delivery, poor VoIP quality, and unclear ownership across teams. The impact threatened service reliability, funding, and planned expansion.
A full review of operations and systems identified root causes and produced a roadmap, guided by Resource Data. The effort clarified team responsibilities, redesigned the network for scalability, and implemented key changes including a move to BGP routing, added redundancy, and Quality of Service to prioritize telemetry traffic.
The redesigned network now delivers over 99.5% telemetry reliability and more stable communications across Alaska. The stronger foundation reduced costs, improved collaboration, and supports expansion with confidence.
Bear Remien
Service Area Lead, Systems Engineering
Bear Remien is an expert systems engineering leader with over 20 years of experience guiding organizations through complex infrastructure, security, and transformation initiatives. He combines deep technical judgment with steady leadership, enabling teams to design and operate resilient enterprise systems in highly regulated and operationally demanding environments. Bear is particularly effective at aligning stakeholders, shaping technical direction, and leading teams through challenging efforts such as data center modernization, cybersecurity hardening, and large-scale organizational change.
Our Systems Engineering Services
Build confidence into your systems.
Talk to Bear Remien
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